Outsiders view companies as omniscient and omnipotent (imagine me linking to every single article that has ever been written about Google). Insiders know that companies are composed of actual living, breathing people, and people are not infallible.

“You know, we’re just individuals. We’re just humans running these companies.”

In fact sometimes it’s amazing that people in companies manage to accomplish anything at all.

(Great title on that article by the way)

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