I fear I shouldn’t write too much, so as not to jinx my chances of getting on the flight I was originally booked for. No such luck. Read on.
What? How did this happen? Did I seek out a disastrous travel schedule so I could blog about it later? I only wish I was so conniving.
My parents drop me off at Austin Bergstrom International Airport with time to spare, I get in line to pick up my boarding passes at the little self-service station. Hmm, the computer can’t find me after I swipe my credit card and enter my destination airport. I enter my confirmation code. Hmm, no game. I escalate to the ticket agent, and he can’t find my reservation either!
So he books me standby for the flights I should have been on, or so I thought. I go through security WITH MY SHOES ON, they bomb swipe my laptop, and I continue to the gate, eventually get a seat, get on the plane, get on my way.
So we’re just about to land, and I’m thinking about still having to get a seat for my leg to Oakland when I look at the boarding pass only to find myself “booked” (whatever that means anymore) for a flight that leaves Phoenix at 11pm, two and half hours later than the flight I should have been on!!!
Now I’m sitting at the gate for my original flight to Oakland, which is overbooked, and they’re 99.9% sure I’m not getting on this flight. Guess what, I’m not on the flight—it’s pulling away from the gate. Yay, another two hours in Phoenix. Is this some kind of joke?
So what happened? No one seems to know. The most likely story is that because I took a standby flight on my spectacularly borked outbound flight to Austin instead of the flight they’d confirmed me on, they decided to drop my return reservation. You know, because the computer thought I’d “never” made it to Austin (the computer thought?). I’m starting to wonder how much safety taking my shoes off is buying me.
Apparently this is how America West/US Airways treats its customers. Fun. Tomorrow I’m calling their customer service center (800-363-2542) to find out how much they’re willing to offer to keep me as a customer. Because at this point, I would NEVER fly America West again.